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What SERVPRO of East Dallas customers are saying!

9/8/2021 (Permalink)

Your trusted trained professionals at SERVPRO of East Dallas strive to provide the best customer service.  We understand the stress and worry that come with fire or water damage and the disruption it causes to your home and business.  Rest assured our staff is equipped with the knowledge to restore your property and to quickly make it “Like it never even happened.”

What our customers are saying:

“I cannot say enough about how impressed I am with SERVPRO of East Dallas. I have a medical practice, and my clinic flooded this week. Brian came to the clinic after hours, assessed what needed to be done, sanitized the area with antimicrobials, and placed dehumidifiers and fans to run through the night. He told me what steps to take to ensure minimum contamination of the drywall, carpet, and furniture. We were able to get all remediation done within 24 hours with minimal disruption to my business, and we could not have done it without Brian and his team!”  -Brooke P.

“I have only the finest things to say about SERVPRO. From the initial water leak assessment up until the most recent pack out experience I have been impressed with SERVPRO’s care, candor and professionalism.  After they performed their initial assessment of the water damage they brought the necessary equipment to mitigate further damage. They made daily visits to monitor and re-assess the situation for several days until they deemed it suitable to remove the equipment.  They arrived on time every time.  They kept me informed of what they were doing.  They clearly know how to treat their customers!  They know their business—— and it shows.  I am blessed that my insurance company provided SERVPRO as a water mitigation resource!” - Peggy R.

When your home or commercial business needs help with a property damage emergency, SERVPRO® of East Dallas is on-call and ready to respond!

All About The People

9/8/2021 (Permalink)

Isn’t it always about the people?  When you hire someone to do a job, any job, satisfaction always comes down to the people doing the work.  At SERVPRO of East Dallas we have the best.

Training is important so our leaders and project managers maintain the highest levels of certification from The Institute of Inspection Cleaning and Restoration Certification (IICRC).  However, training is not just an event.  Our entire team receives ongoing weekly continuing education.  This training is supported by SERVPRO’s industry leading training group. 

Beyond training there needs to be accountability.  All of our employees receive a criminal background check before hire and our project managers are hands on in managing the job site. 

Insurance is also essential.  God forbid something goes wrong, how do you know you will be protected?  SERVPRO maintains all of the necessary insurance at levels that exceeds the industry recommendations.  This includes Liability protection and Worker’s Compensation Insurance.

What does this all mean?  Satisfied customers, as our online reviews can attest!

3 Tips for Removing Cigarette Odor from Your Home

9/1/2021 (Permalink)

Fire Damage Casa Lina Fire Damage Repair

Implement The Following Tips

Has your home in Dallas, Texas suffered a cigarette fire? Besides the damages, getting the smell of smoke out is a nightmare. There are some tips that aid in this process.

1. Charcoal and White Vinegar
This method is by far the cheapest of many options as both charcoal and white vinegar are easy to come by from your local grocery or hardware store. By keeping open containers of either charcoal or white vinegar in your home, the cigarette smell is slowly absorbed out of the air. Keep in mind that this method only works for milder pockets of odor, so you might need something more heavy-duty if you've suffered a large ashtray fire.

2. Air Filters
If the solution above isn't as fast or as effective as you require, you might try an air filter. Since you're dealing with a very complex pollutant composed of many particles and gases of varying sizes, your best option is a HEPA filter. There are different ratings of filters based on what size particle you want to filter. Each filter is rated on a scale of 1 to 20 called a MERV rating. This tells you what size particle a filter effectively removes from the air. The higher the rating, the smaller particles it is capable of filtering. With a cigarette fire or odor, you should use a filter with a MERV rating of 18 or higher.

3. Contact a Professional
If these DIY tips aren't solving your issue, it's time to contact a fire cleanup and odor removal specialist. These experts come with equipment that's designed exactly for this job, and they know how to use it with efficiency. One piece of tech many pros use is a hydroxyl generator. This device produces a harmless charged variant of water particles to break up odor molecules. This helps deal with the smell, and more advanced filters are used to deal with the pollutants.
Don't suffer from a lingering cigarette fire odor. Implement these tips and breathe easier.

Keeping Your Pet Fire Safe

9/1/2021 (Permalink)

SERVPRO East Dallas Fire damage repair

Keeping Your Pet Fire Safe

Your pets are a part of your family, and as such, it’s only natural that you’d want to protect them in the event a fire occurs in your home. Unfortunately, many homeowners in Dallas fail to include their dog, cat, or other pet in their family fire emergency plan, leading to heartbreaking outcomes. However, by preparing your pet for fire emergencies early on, you can keep your furry friend safe from harm. These extra precautions are sometimes as simple as:

  • Taking a few common fire prevention precautions
  • Training your pet to respond to your voice
  • Setting up a proper safe space for your pet while you’re away.

Reducing Fire Hazards

It’s estimated that unattended pets are responsible for almost 1,000 house fires annually. Ensure that you’re not leaving any open flames, such as candles, unattended, remove your stove’s knobs while you’re away so they can’t be turned by curious paws, and consider securing your pet in a safe place while you’re not around to supervise them.

Prepare for Disasters

If a fire does start on your lot, you and your pet both need to be prepared. First, ensure that you have fire emergency supplies such as food and medication for your pet on hand. Pet preparation can also be made just a bit easier if you take the time to teach your pet to come running when they hear you call their name.

When You’re Not Home

Fires happen when you least expect them, including when you’re not at home. That’s why you need to make it easy for rescue services to help your pet if this situation does arise. Keep your pet on a collar, keep a leash nearby and secure them somewhere near the door while you’re away. Furthermore, keep your vaccination and pet ownership records in a fire box.

Preparing your pet for a fire emergency can take a bit of time and patience, but in the end, it’s well worth it if it means keeping your companion safe.

3 Things To Know About Commercial Property Insurance in Case of a Fire

9/1/2021 (Permalink)

Commercial Property Insurance

In the event that your Dallas building experiences a fire, you'll want to have the right commercial property insurance. This is essential for financing parts of the fire damage restoration process. If you're unfamiliar with this type of insurance, here are three things to know as a business owner.

1. What Can Be Covered
One of the most important parts of getting commercial property insurance is determining what it will cover in the event of a fire. Essentially, this type of insurance covers the building itself, the assets inside and the assets that are just outside. These are some things that can be covered:

  • Computers
  • Equipment
  • Documents
  • Landscaping
  • Inventory

After thinking over what you have, consider how much your business’ assets are likely worth and choose the amount of coverage that covers these costs. Also, consider any deductibles that would need to be paid before your coverage kicks in.

2. What Steps To Take
If you're looking to get this type of commercial insurance, there are some key steps you should take. First, thoroughly inspect your property. Take stock of every physical asset you encounter.
Next, meet with an insurance agent to get a better sense of how your coverage would work. If you can afford the agreed-upon coverage, it would likely be wise to invest in it.

3. What the Cost Is
The cost of your commercial insurance can't be immediately determined. Insurance agents need to analyze the replacement value of your inventory. Your agency will also take several other factors into consideration. Essentially, the cost will be lower if your building is less likely to experience a fire. This can involve your building's materials, the city's fire protection, the fire preparation in your building and the building's tenants.
In the event that your building experiences a fire, you'll want to be prepared with commercial insurance. Assess your property and consider taking steps to protect it.

Understanding and Preventing Roof Hail Damage

9/1/2021 (Permalink)

Your home can take a beating during severe weather with hail in Dallas, Hail damage roof specialists can advise homeowners about how hail damage can occur and how their roofs can withstand mother nature's pummeling.

How Hail Damage Occurs

Hailstones are irregularly-shaped ice particles that form when water droplets freeze together in large clouds. They fall to the earth when they become too heavy to remain in the atmosphere. The velocity of heavy hailstones increases as they fall, leading to the subsequent damage when they land on a roof, including:

  • Holes and cracks in shingles
  • Loosening and loss of shingles
  • Granulation of protective shingle seals
  • Cracking of the shingle underlayer


If severe weather compromises your roof's integrity, a hail damage roof professional can assess the problem and suggest appropriate measures to prevent further complications. Undertaking hail damage repair immediately will ensure that water from snow, ice, and rain does not penetrate your home. Water that enters your home can promote mold, requiring professional remediation services if it contaminates the space within walls and ceilings or the air.


Measures To Protect Your Home
You can take various protective measures to ensure that your home withstands a hailstorm. Start by scheduling routine roof inspections before the winter. Repairing and replacing shingles, gutters, and possibly an entire roof can protect your roof and your whole house from the harshest hailstorms. In some regions, homeowners who choose hail-resistant roof materials may qualify for lower home insurance premiums.
You can also check the interior ceilings and walls directly below your roof routinely for stains, which are telltale signs of leaks. Your roof's age or sun exposure can cause small fissures and shingle deterioration that can worsen during a hailstorm. Addressing leaks at the earliest signs can help reduce hail damage repair.
Hail damage roof repair can protect your home from leaks and floods, but if water damage occurs, you can count on help cleaning up from a flood restoration service in East Dallas

Commercial Water Damage

8/31/2021 (Permalink)

SERVPRO truck in East Dallas SERVPRO of East Dallas water damage repair work trucks

Restoring Your Dallas Commercial Property After A Water Damage Event

Flooding and water damage events at East Dallas commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of East Dallas

SERVPRO of East Dallas specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Property Disaster? Call SERVPRO of East Dallas!

8/31/2021 (Permalink)

Faster to any size disaster. This is not just another catchy tag line for SERVPRO. It is a commitment from each SERVPRO Franchise professional to be there when you need them most. 

Whether you are a small business or home owner facing minor fire or water damage, or property manager dealing with a widespread disaster, the SERVPRO system has the resources to respond quickly and efficiently. The sooner help arrives, the sooner restoration begins and the sooner you can resume life and business as usual. SERVPRO of East Dallas is just the tip of the iceberg.

If a fire, water or mold damage strikes, no matter the time, call SERVPRO of East Dallas. We will help make your property disaster "Like it never even happened." Call on a restoration system serving insurance companies and their insureds, as well as thousands of commercial property owners in North America. You can trust the SERVPRO brand, too! 

Fire Extinguisher Readiness

8/31/2021 (Permalink)

SERVPRO East Dallas - fire extinguishers Fire Extinguisher

The Holidays are approaching—time for Thanksgiving dinners and cozy fires in the hearth. It’s also a great time to review your fire extinguisher knowledge. 

  1. Do you have a fire extinguisher? Do you know where it is?
  2. Do you know when your fire extinguisher expires? “You can tell the difference between the two by the head; a rechargeable extinguisher has a metalhead with a gauge that reads Charge/Recharge, and a disposable extinguisher has a plastic head with a gauge that reads Full/Empty.” (Keystonefire.com
  3. Do you know how to use your fire extinguisher? The time to read the instructions is not when you reach for it in an emergency.

You should always familiarize yourself with the instructions for your specific extinguisher, but there are four basic steps to follow with a standard foam model. You can remember them with the acronym PASS:

  • P—Pull the pin on the fire extinguisher. 
  • A—Aim the nozzle or hose at the base of the fire. Keep a safe distance away. 
  • S—Squeeze the handle to release the extinguishing materials.
  • S—Sweep the nozzle from side to side.

Continue directing the foam at the base of the fire until it is completely extinguished.

If you have experienced fire damage, call SERVPRO of East Dallas to find out how we can help you make it “Like it never even happened.”

Stay Safe In The Summer Heat

8/31/2021 (Permalink)

Every new summer, families and friends across the country enjoy the summer months with barbecues, camping trips, or by cooling off in a pool or lake. In order to enjoy these occasions, it is important to keep safety on top of the mind to help ensure you have fun in the sun while maintaining safety procedures.  

According to the United States Fire Administration, nearly 8,600 Americans are injured by fireworks and almost 5,000 are injured by grill fires, annually. A grill should always be supervised when in use. Keep children and pets a safe distance from the grilling area to prevent accidental burns or tipping of the grill.

If you enjoy lounging by the pool or going for a boat ride to cool off from the summer sun, make sure you exercise caution, especially when children are present. Only swim in approved areas and supervise children at all times when near the water.