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SERVPRO of East Dallas Sends Team to Lake Charles for Disaster Clean up

9/1/2020 (Permalink)

Picture of SERVPRO trucks entering Lake Charles for Hurricane clean-up. Our SERVPRO franchise was one of 215 sent to help with clean up after Hurricane Laura.

Ready When Called 

SERVPRO of East Dallas is one of many SERVPRO franchises that specializes in large loss.  We are always ready and willing to send a crew to any part of the country when disaster hits.  We were proud to be able to help dozens of families and businesses start the recovery process after Hurricane Laura.

No Job Is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

We Are Hiring! Production Technician

8/12/2020 (Permalink)

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Contents Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Respond to service calls as needed. Perform services as assigned, following SERVPRO® production guidelines. Communicate with the crew chief to make sure all customer needs are met. Support crew chief and other production personnel, as needed. Clean and maintain vehicles, equipment, warehouse, and office areas, as needed.


    • Inventory and load the work vehicle with equipment, products, and supplies needed for each project
    • Maintain a clean and organized vehicle and clean equipment appearance
    • Prepare rooms/areas for work activities
    • Set up staging area and equipment for each project
    • Leave job site with a clean and orderly appearance
    • Perform production processes following SERVPRO® production guidelines per work order per crew chief directions
    • Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
    • Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance
    • Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling


    • Effective oral communication
    • Experience in cleaning/restoration preferred
    • High school diploma/GED
    • IICRC certifications preferred
    • Ability to travel locally and out of state as necessary
    • Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

    • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
    • Exposure to chemicals
    • Walking and standing for long periods of time, driving, sitting, climbing,
    • Ability to climb ladders and work at ceiling heights
    • Ability to work in tight spaces (e.g., crawls spaces under buildings)
    • Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.

SERVPRO of East Dallas - The Clear Choice for Fire Restoration in East Dallas

8/12/2020 (Permalink)

Microwave Fire When disaster strikes, SERVPRO of East Dallas is always Here to Help you!

When you experience a fire in your home, it can be overwhelming and choosing a restoration company may seem like a daunting task.  You need to make a decision quickly so that work can get started right away.  This is especially important if the fire is large enough to displace your family.  You want to get back into your home and get “back to normal” as soon as possible. Often your insurance company may help you by suggesting a few options…but how do you know which one company to choose?  If you live in the East Dallas Area, the clear decision is the industry leading experts at SERVPRO of East Dallas.  But if you still need guidance, there are a few key points you should look for when deciding on a mitigation/restoration company. 

  • First, are they IICRC Certified? The IICRC (Institute of Inspection, Cleaning and Restoration) is the non-profit certifying body for the restoration industry.  “Their goal is to establish and advanced globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.”
  • Second, make sure they offer 24/7 emergency services. The last thing you want to do is wait when you are in the middle of a disastrous situation.
  • Make sure that the company is licensed and insured.
  • Be sure to read their online reviews and testimonials.
  • Make sure they understand how to navigate the claims process and that they will work directly with your insurance.

If you experience fire damage, SERVPRO of East Dallas is always Here to Help® you through every step of the process.  We can handle it all from restoration and put back through contents cleaning and storage. 

Water Remediation Process for Residential and Commercial Properties

8/3/2020 (Permalink)

4 pictures showing water mitigation process This is one example of a water remediation job.

Hot water heaters are among the many sources that can lead to a potential disaster in the home.  While the cause of water damage can vary and every situation is unique, our water mitigation process stays the same. 

-WE INSPECT THE DAMAGE.  This allows us to come up with a plan specific to each situation. 

-WE REMOVE/EXTRACT WATER.  Using powerful equipment water is sucked up from floors and surfaces to prepare for drying. 

-WE DRY AND DEHUMIDIFY.  Drying the floors and surfaces is a very important and time sensitive step in preventing mold growth and minimizing damage.

-WE CLEAN AND REPAIR  In addition to cleaning your property’s structure, we will clean your furniture, upholstery, clothing, and other restorable belongings damaged by the water. 

-WE RESTORE.  Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.  The goal is to bring your property back to preloss condition.  

Will Your Commercial Property Insurance Cover Your Water or Fire Damage?

8/3/2020 (Permalink)

What is commercial property insurance? 

Commercial property insurance protects your company’s physical assets from fire, explosions, burst pipes, storms, theft and vandalism. 

What does commercial property insurance cover?

Commercial property insurance covers your building, everything in it and just outside of it, including:

  • Computers
  • Furniture and equipment
  • Exterior signs
  • Fence and landscaping
  • Important documents
  • Inventory
  • Others’ property

What Factors Are Involved in Determining Coverage?

Your insurance agent will take into account the location of your building and the preventive measures in place when determining the costs. For example, your insurance premiums could be lowered if your property is near a fire hydrant, or if you have installed a fire sprinkler system or have a robust security system.
The type of materials in the building’s structure can also determine the commercial insurance premiums. If the building was constructed of materials that could be considered potentially combustible, your rate would be higher than if the building was made of fire-resistant materials.
The most important first step in protecting your property in East Dallas is to find an insurance agent that you can trust so that you get the best possible commercial insurance coverage for your business.

4 Tips to Prevent House Fires

8/3/2020 (Permalink)

Top Tips for Fire Safety

1. Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas. 

 2. Test smoke alarms every month. If they’re not working, change the batteries. 

3. Talk with all family members about a fire safety plan and practice the plan twice a year. 

4. If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.

Only You Can Help Prevent House Fires

There is nothing more devastating than losing everything you own to house fires. Your home is like a member of your family. It’s where you make your most precious memories, so you owe it to yourself to protect it.

If your home is suffering damage from a fire, contact us to find out how we can help with the restoration process.

Visit Red Cross Home Fire Safety for more information. 

Is it Mold or is it Mildew?

8/3/2020 (Permalink)

mildew on corner Water saturated the drywall and resulted in mold growth.

What is the difference between Mold and Mildew?

Mildew refers to certain kinds of mold or fungus.  The term mildew is often used generically to refer to mold growth, usually with a flat growth habit.

Molds include all species of microscopic fungi that grow in the form of multicellular filaments, called hyphae.  Molds can thrive on any organic matter, including clothing, leather, paper, and the ceilings, walls and floors of homes with moisture management problems. Mildew often lives on shower walls, windowsills, and other places where moisture levels are high. There are many species of molds. 

Size, Color, Texture

Mildew is a surface fungi that can easily be identified as a patch of gray or even white fungus that is lying on the surface of a moist area.  

Mold can be black or green and is often the result of a much larger infestation. This type of fungus can appear almost "fuzzy" — especially when it is found on food — or even slimy in nature.

Getting Rid of it

Mildew is easily treated with a store bought cleaner and a scrubbing brush.

Mold will usually require deep and invasive cleaning practices. For example, porous items might need to be discarded altogether, and non-porous surfaces will typically have to undergo several rounds of scrubbing. Also, because of how mold develops, drywall might need to be removed as well as the insulation behind it.

Learn more about mold at

If You See Signs of Mold,
Call Us Today – (469) 998-6444

Certified: SERVPRO Cleaned – a defensive cleaning program

5/15/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of East Dallas today at  469-998-6444 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We Are Cleaning Experts

3/30/2020 (Permalink)

SERVPRO of East Dallas is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Dallas 469-998-6444


What to do before, during, and after a storm hits

2/24/2020 (Permalink)

Stormy sky Dark skies can be daunting, especially if high winds and/or flash flooding is in the forecast.

The weather in Texas can be unpredictable but with a few safety measures before, during, and after a storm you can take take measures to stay safe and minimize damage. 

Severe storm is in the forecast

  • Check local weather reports and broadcasts for hourly updates
  • Check for and clear blockages in your drainage pipes to prevent a house or property flood
  • Remove or secure any exposed wiring or electrical cords and hazards that could cause a slip and fall
  • Consider keeping and emergency preparedness kit on hand     

During the storm

  • Don't use candles for lighting, as this causes a fire risk     
  • Stay away from windows and doors or go to a secure shelter  
  • Stay tuned to emergency weather updates

The storm is over     

  • Check floors and surfaces for water damage 
  • If you find evidence of water damage, mop and blot any standing water       
  • In the warmer months, turn the AC on to help with drying    
  • Remove any loose item to dry ground and wipe down
  • Call SERVPRO of East Dallas as soon as possible to minimize damage

Stay safe!