Recent Posts

Certified: SERVPRO Cleaned – a defensive cleaning program

5/15/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of East Dallas today at  469-998-6444 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We Are Cleaning Experts

3/30/2020 (Permalink)

SERVPRO of East Dallas is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Dallas 469-998-6444


What to do before, during, and after a storm hits

2/24/2020 (Permalink)

Stormy sky Dark skies can be daunting, especially if high winds and/or flash flooding is in the forecast.

The weather in Texas can be unpredictable but with a few safety measures before, during, and after a storm you can take take measures to stay safe and minimize damage. 

Severe storm is in the forecast

-Check local weather reports and broadcasts for hourly updates                                                     -Check for and clear blockages in your drainage pipes to prevent a house or property flood              -Remove or secure any exposed wiring or electrical cords and hazards that could cause a slip and fall
-Consider keeping and emergency preparedness kit on hand                                                               -Check roof for loose shingles

During the storm

-Don't use candles for lighting, as this causes a fire risk                                                                      -Stay away from windows and doors or go to a secure shelter                                                       -Stay tuned to emergency weather updates

The storm is over                       

-Check floors and surfaces for water damage 
 -If you find evidence of water damage, mop and blot any standing water                                         -In the warmer months, turn the AC on to help with drying                                                                   -Remove any loose item to dry ground and wipe down                                                                   -Call SERVPRO of East Dallas as soon as possible to minimize damage

Stay safe!

Water doesn't wait, so call us at the first sign of water damage!

2/24/2020 (Permalink)

SERVPRO of East Dallas vehicles SERVPRO of East Dallas provides 24 hour fire and water damage restoration service for the entire East Dallas area.

A water leak does not usually wait for the most convenient time of day to start causing damage. Our crew responds to calls and provides cleaning and restoration services 24 hours a day and 7 days a week. When it comes to removing standing water and starting the drying process, even minutes can be the difference in being able to remediate and save floors and structures.  The sooner we can get our team out to assess damage, the sooner we can get to work remediate and restore what we can.  

When you are dealing with water damage, immediate action is crucial. Please refer to our Water Damage Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

Fire Damage Can Cause Hazardous Residue

2/19/2020 (Permalink)

Fire Damage causes hazardous environmebnt A fire in Dallas, TX causes hazardous residue

Fire can damage more than just structures affected. 

A fire can be scary and devastating to a family or business.  Not only are contents and structures lost, but the residue left behind from a fire can be hazardous.  This is especially the case if electrical outlets, wiring, or appliances are the source or have been affected by the fire.  

Toxic smoke particles must be properly remediated prior to family or workers returning to the property. That is where we come int!  SERVPRO of East Dallas will pretest the environment (structures, contents, and air quality) to determine the extent of damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your structure. 

Our goal after a fire is to restore and remediate what we can, create a safe environment for you your family or business again, and help you rebuild what you have lost. 

Call SERVPRO of East Dallas after the fire is out!  

Storm Damage? We've Got You Covered!

2/19/2020 (Permalink)

Storm damaged roof Damaging winds from a storm can cause roof damage leading to a house flood.

Roof Damage Often Leads to Flooding

In the winter and early spring, the weather in Texas is unpredictable and can go from sunny skies with cool temperatures, to a warm humid day creating the perfect environment for severe storms.  Storms with high winds causes extensive roof damage which usually leads to flooding. 

Ready 24/7

Luckily, SERVPRO of East Dallas is on high alert when the weather turns dark and gray.  We are staffed, ready with equipment, and willing to meet all of your storm needs at any time or day.  

Steps to Take If Water Comes In

If you notice water leaking from the roof or ceiling, call us immediately.  Even if it is raining and their is a hole in the roof, we can cover and seal the leaks with durable temporary tarps and start extracting water immediately from inside the house.  The sooner we get the water out and the structures dry, the better for you and your belongings!

Growing for you!

2/14/2020 (Permalink)

New Equipment, New Space, and New Team Members

SERVPRO of East Dallas has a growth mindset in every area of our business. 

  • TECHNOLOGY: We strive to have the latest technology and equipment.
  • EDUCATION: We strive to stay educated on the most effective processes for damage restoration. 
  • SPACE: We strive to keep expanding our warehouse so we have the space to store equipment, store contents from pack-outs, and provide and large area to clean. 
  • TEAM: We strive to continue to expand our team so we are available 24/7 for any job no matter the size or level of loss.  

We have added a new crew chief, purchased a new truck, doubled our warehouse space, and expanded our equipment all in the last two months.

Stay tuned in the weeks to come for pictures of our expansion!

Cleaning Up After the Fire is Out

2/10/2020 (Permalink)

Smoke on Couch Smoked and soot damaged contents.

Are your contents affected by smoke damage?

A house or property fire can be devastating, not only to a structure, but the contents inside as well.  Even if the fire does not physically touch the contents, unseen chemicals from the smoke and soot can saturate materials like bedding, curtains, clothing, carpets and rugs.  These items can usually be refurbished after a small fire but it is imperative to take the appropriate action. 

Visible and Invisible 

Soot damage is often visible on contents or structures.  However, smoke damage and odor can be unseen to the naked eye.  Having an expert come in to assess the damage with special equipment and technology can help in deciding which items need to be discarded, refurbished in the home, or removed from the home to be treated and deodorized.  

This is where we come in!

We have highly trained experts, chemicals, and equipment to evaluate, treat, and remove smoke odor and soot damage.  If needed, we will pack up your contents and take them to our warehouse to be refurbished. 

After the fire is out, call SERVPRO of East Dallas immediately to reduce risk of harmful air quality and to save your contents!

We Take Care of it All

2/5/2020 (Permalink)

SERVPRO of East Dallas makes it as easy as possible for you when you experience water damage to your home or business.  You do not need to call multiple companies to take care of each step in the process because we take care of it all!  Not only do we come out to your property 24/7 to inspect and assess damage and provide water extraction and removal, but we also provide the services below:

  • Drying and Dehumidifying
  • Cleaning and Making Minor Repairs
  • Move Out/Pack Out
  • Storing your belongings in our Climate Controlled Warehouse
  • Restoration/Rebuilding Affected Areas

Our team members are experts in each of these areas and we have the equipment and cutting edge technology to get the job done efficiency and at the highest quality. 

Let Us Clean Your Business

2/5/2020 (Permalink)

Mold Remediation Mold removed and contents and surfaces cleaned in a local East Dallas community center.

Environment for Mold

Sitting water, damp surfaces, and a humid environment all play a part in mold growth.  An East Dallas community center called us when they discovered wet sub flooring due to a leak that then caused mold growth and damage to structures and flooring.  To prevent the community center from closing down, our team took immediate action.  

Take Action Immediately 

If mold is found, we have the training, equipment, and expertise to remediate your mold infestation. SERVPRO of East Dallas specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving your belongings.  

Sanitize, Deodorize, and Dispose

Your walls, flooring, ceiling, and contents will most likely require professional cleaning services after water or mold has been removed.  We have special chemicals and techniques to get the job done.  We were able to rid this community center of mold, dry flooring and structures, and clean and sanitize all rooms affected.