What our Customers say...

Testimonials

Thank you SERVPRO! Steven came out and was able to dry out all the water damage I had in my basement. You guys were awesome!

We have had two major water leaks in our house in the last year.  Ugh!  We used American Leak Detection to find the leaks. Then a regular plumber to fix them. But most importantly, we used SERVPRO of East Dallas. Brian Mosley is a LH resident and owner of SERVPRO. This is the SECOND time we’ve had to use them in the last year (two separate water issues). I can’t say enough about them!!!! Because of Brian and SERVPRO 469-998-6444, we were able to save our brand new carpet this time after the last flooding issue. It’s so important that you get everything dried out!!

SERVPRO of East Dallas is an outstanding company with excellent customer service – I would highly recommend them! I had a condo listed for sale when the unit above mine had a water leak and damaged the sheet rock and paint in four rooms in my condo. I don’t live near the Dallas area, so I called Brian with SERVPRO of East Dallas and they were on site within 2 hours. He expertly assessed the damage and by the end of the day had 7 drying units working to dry out my unit. Brian did a great job communicating the damage and the drying out process to me using pictures, text messages and FaceTime. Brian kept me up to date for the 8 days it took to dry out my unit (lots of water), removing the damaged sheetrock and drying out the wooden structure behind the sheet rock. Brian also did a great job working directly with my insurance company to get them the documentation they needed to cover my claim – my insurance adjuster even commented that Brian was great to work with. Since my condo needed to get back on the market, Brian made a special effort to get his crews on site quickly to get the sheet rock and painting repairs completed for me, even working Saturday and Sunday to get the job done. My realtor checked their work and verified that Brian and his team did a first class repair job on my condo’s walls and ceiling. Brian and his team at SERVPRO of East Dallas did a phenomenal job drying out and making the needed repairs to my condo, all without me ever traveling to Dallas. If you have water damage, you can trust Brian and his team to fix it right, communicate with you all along the way, and do it for a reasonable price. I couldn’t be more pleased with my experience with Brian and his team and you will be too!



 

These guys were GREAT!  They responded fast! Thank you for the first rate work that your mitigation team did for us, for your professionalism and for your understanding.
I wish you, your teams and your company all the best.

SERVPRO of East Dallas saved us thousands of dollars by saving our hardwood floors after water damaged had caused them to buckle.  We were certain we would need to replace them but called SERVPRO is last minute effort to save money.  We are so glad we did because after only a few days, our floors look completely normal and you can't even tell they buckled at all.  We are so glad we called these guys!

We called SERVPRO of East Dallas to help dry our floors after water came through a leak in the attic. Our floors were old and they had been wet for several hours so we knew we'd need new floors.  They came out and extracted all the water but we were most impressed with how they were able to remove our old floors, dry the subfloor, and put new beautiful hardwoods in over just a few days.  We were so happy we did not have to call another company for that.  It was a great "one stop shop" experience!

We are so glad we called SERVPRO of East Dallas after a big storm hit Dallas.  Our roof was damaged due to high winds and water poured into our living room.  The owner came out within an hour of our call and his crew starting working shortly after.  I have never met such nice people that really seem to care about customer service. 

One of our tenants started a kitchen fire in our rental property damaging the floors and walls.  We thought of SERVPRO as a water restoration company but when we googled fire clean up SERVPRO of east Dallas came up.  They did a great job getting rid of all of the soot and smoke odor.  Very impressed!

We appreciate how fast you got here in the very early morning when our house was flooded.  It exceeded our expectations. Sometimes when you see companies claim to be fast or work 24/7 they don't actually stand by that but you guys did.  Thanks! 

We can’t thank you guys enough for your outstanding response time.  Due to your fast service we did not lose any shipments and business was back on track.

Very quick to respond when I was dealing with a emergency. They were also extremely accommodating in working with. Thanks again SERVPRO of East Dallas!

SERVPRO of East Dallas is a long time veteran in the disaster recovery industry. Their team provides quality service and a fair price. Regardless of size or location, they are ready for whatever, whenever, and where ever it happens! You will be well served when you call on SERVPRO of East Dallas when you need help fast. They are standing by and always here to help!

For someone who typically doesn’t write reviews I felt I needed to with this one. Brian and his team did an excellent job in the clean up and restoration of our leasing office that flooded. From the first phone call to completion everything went smoothly and as planned. His team showed up promptly, communicated what was to be done every step of the way, had great customer service and had our office back to normal in no time. Definitely a company that goes above beyond, would highly recommend SERVPRO of East Dallas. A+

We had fire damage at our school in Dallas, displacing our students and staff.  SERVPRO of East Dallas was so thorough in the clean up process.  By the time were were back in, the rooms were cleaner than before and you could not smell smoke at all.  These guys are very detailed oriented and we would trust them again with our school if needed!

Dallas Lutheran School is a big fan of you, SERVPRO of East Dallas !

These guys were great! My crawlspace and sub-floors are dry and did not even have to replace my hardwood floors. I would call them again (but hopefully will not have to LOL).

These guys are very reliable and responsive.  They came out after we noticed a roof leak at our house.  We will definitely call them again if we need to!

Brian was great when we needed him in a pinch! We had a leak from our AC upstairs and he helped us out at a moments notice. Brian is very courteous and punctual. No doubt that I would use them again if I needed to.


 

SERVPRO of East Dallas came out and did a fantastic job of cleaning our HVAC ducts for our office. They provided before and after photos and used a HEPA air scrubber to reduce dust while working. A++


 

Outstanding Service! You hear about these big franchise companies that don't have that quality customer service treating you like you are just a number. NOT THE CASE HERE! They were extremely helpful and talked with me on a human level hearing exactly what my concerns were and helping find the best solution for my water damage (which ruined appliances as well). SERVPRO East Dallas was recommended to me by a friend and I will be calling them for any unfortunate damages that may occur in the future. They provide the kind of security and knowledge that you need when facing the unfortunate and sudden home disaster. Thank You SERVPRO EAST DALLAS! Hopefully I won't be needing you but you have my business if I do.

SERVPRO of East Dallas was professional and prompt.  We recently purchased an apartment complex in east Dallas that had plumbing issues.  Our front office toilet flooded so we called SERVPRO.  They came out after hours and within a few days, the floors were completely dry and clean.  They communicated with us throughout the entire process.  They will be our go-to from now on!

Elijah from SERVPRO of East Dallas deodorized and cleaned the smoke damage from my couch after a fire in my apartment complex.

Our Respiratory Department will not miss the Grand Opening Event because SERVPRO of East Dallas’ commercial cleaning crew made 8,000 square feet of patient area dust free, in less than 2 days! 

I called you guys because it is known, you are the best in the industry and I knew your after hours team would be available at 1:00 am.

John was impressed with the specialty drying equipment used to dry his wood floors.  SERVPRO of East Dallas used a mat system to extract water after a water filter leak flooded John’s newly remodeled kitchen.

A SERVPRO of East Dallas Crew Chief received recognition from a field adjuster with a nationally recognized insurance company.  The Crew Chief did a fantastic job by setting drying equipment safely and professionally.  He secured the power cords and made sure high traffic areas were unobstructed.

Debbie experienced a leak in her attic from a HVAC drain line.  She acknowledged  the hard work of the production crew at SERVPRO of East Dallas by providing afternoon snacks. 

Thanks Debbie, the guys loved the peanut butter crackers and soda!!!

Jim made a special effort to call the SERVPRO of East Dallas office and express his “thanks” for dependable and reliable services during his house flood.

All I can say is "I love my new house!" after SERVPRO of East Dallas completed fire restoration and reconstruction services.

Matt from Dallas said “You guys saved my house” after SERVPRO of East Dallas extracted water and placed drying equipment in his flooded two-story townhome on a Sunday afternoon.  

Michael from Dallas, complimented the professionalism and communication he received from the SERVPRO of East Dallas production crew.  He was not thrilled about arriving home from a holiday weekend to encounter a flooded house.  The cause of loss was an ice maker supply line.

SERVPRO of East Dallas is truly FASTER TO ANY DISASTER! I called multiple restoration companies.  SERVPRO of East Dallas arrived onsite and started mitigation services before I even received a call back from a different company!

Mark is a local insurance agent that stated he will direct homeowners to take advantage of SERVPRO of East Dallas' "Pre-Claim Assessment" program.

If a homeowner experiences ANY situation that requires mitigation/remediation services, SERVPRO of East Dallas is happy to visit the property and make an initial assessment.  This is an effort to help inform the homeowner and/or agent if the loss is worthy of filing a claim.

Bill is the Facility Manager at a local High Rise Living complex in Dallas, TX.  He sent the following message after SERVPRO of East Dallas responded to a Category 3 water loss on the fourth and fifth floors of his building.

Thank you for coming out so quickly and going through this with us. We would like to keep you on board as one of our facility vendors if that is ok?

Again thank you for your service.

SERVPRO of East Dallas is happy to help anytime Bill...

THANK YOU for the opportunity!!!

Jason works at a neighboring business of SERVPRO of East Dallas and also lives in an apartment complex that recently lost six units due to fire damage.  

Jason provided a verbal referral for SERVPRO of East Dallas to the apartment manager and facility maintenance team.  He made sure the facility management team was aware SERVPRO of East Dallas is locally owned & operated and fully equipped to handle all of the FIRE RESTORATION needs.

THANKS JASON!!!

Palmira expressed appreciation for the time and effort SERVPRO of East Dallas devoted to drying the sub-flooring in her house.  She experienced a pipe break that flooded the entire crawlspace of her home. 

SERVPRO of East Dallas suited-up in Person Protective Gear and ventured into the flooded crawlspace.  The team placed drying equipment directed toward the sub-flooring, from below.  Dehumidifiers and air movers were also placed on the surface level.

SERVPRO of East Dallas was able to save Palmira the cost of replacing the hardwood floors in her home.